Pet Charmers

Everything Your Pet Needs, All in One Place

For Dogs For Cats

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Frequently asked questions

We want you (and your pet) to be happy with your purchase! If you’re not satisfied, you may request a return or exchange within 14 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition.

Please note that personalized items, clearance products, or hygiene-related accessories (such as grooming tools) are not eligible for return. To start a return, simply contact our support team with your order number, and we’ll guide you through the process.

Most of our items come with a return and refund policy, but certain products—such as personalized, clearance, or hygiene-related items (like pet grooming tools)—may be considered final sale and not eligible for return. Any product that is final sale will be clearly marked on the product page before you purchase.

Delivery times vary depending on the product and your location. On average, orders arrive within 7–15 business days. Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.

Our products are carefully sourced from trusted suppliers around the world, mainly in the USA, Europe, and Asia. We work with partners who meet high standards of quality, safety, and comfort for pets. Every item goes through quality checks before it’s shipped, so you can shop with confidence knowing your pet is getting only the best.

Shipping costs vary depending on the product and destination. We do our best to keep shipping affordable, and many of our items include free or low-cost shipping. At checkout, you’ll see the exact shipping cost before you place your order.

Products

Adjustable Wide Shoulder Strap – Replacement Canvas Crossbody Bag & Handbag Belt

American Flag Dog Collar – Patriotic Fourth of July Independence Day Collar for Small Dogs

Bling Rhinestone Pet Collars – 3-Pack Adjustable Cat & Dog Necklaces (White

Covered Jumbo Hooded Cat Litter Box – Extra Large, Fits Two Small Cats (Purple)

Dog Waste Bags – 270 Easy-Open Poop Bags, 18 Refill Rolls (9″ x 14.25″, Made in USA)

Flannelette Cat Tree – 51″ Multi-Level Cat Climber & Condo with Sisal Scratching Posts, Blue, Suitable for Cats & Kittens

Fluffy Self-Warming Cat & Small Dog Bed – Round Plush Donut Cuddler Cushion, 20

Medium Dog & Cat Bed – Anti-Anxiety Donut Fluffy Pet Bed, Soft, Durable, Washable, Grey

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Frequently asked questions

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